Quality is relevant to both projects and to regular business operations. It’s important that as a Manager you’re aware of quality management principles and options for implementing quality management in your organisation – this information is aimed at helping you contribute to projects and quality initiatives in an informed and productive manner.
The Guide will outline a range of approaches to defining quality and focus on a particular definition. Then we will discuss quality management approaches that can help an enterprise reach and maintain an appropriate level of quality.
The Guide is organised into four main sections covering:
- Definitions of quality
- The principles of quality management
- The quality assurance accreditation process, and
- Quality management in projects – all of which are critical areas in gaining an understanding of and implementing quality management principles and processes in your enterprise.