The Federal Government has announced the establishment of a new Services Australia agency under the Human Services portfolio. The agency is to be based on the Service NSW model which is widely regarded as a successful model for digital transformation in government – it is on track to deliver 70 per cent of the state’s service transactions online in 2019.
Prime Minister Scott Morrison says the focus will be on improved IT and service integration, data sharing, reduced bottlenecks and simpler and more streamlined public access to services.
Whether the existing Digital Transformation Agency will be subsumed within the new agency, or dissolved is at this stage unclear. There is speculation that with its policy and procurement functions may be returned to the Department of Finance and its delivery functions shifted to Services Australia
The Government also announced in late April a $156m cybersecurity capabilities pledge that will flow through over the next 12 months. The Federal Government’s annual ICT expenditure is around $6 billion and the Morrison Government is likely to remain a major stakeholder in the ICT market over the next three years.